ServiceNow Application Development

Key Features

• Build and customize your apps and workflows to suit your organization’s requirements
• Perform in-depth application development from designing forms to writing business rules, client-scripts, and workflows
• Comprehensive guide to the end-to-end implementation of designing and extending apps with ServiceNow

Book Description

ServiceNow provides service management for every department in the enterprise, including IT, Human Resources, Facilities, Field Service, and more.

This book focuses on all the steps required to develop apps and workflows for any of your business requirements using ServiceNow. You will start with the first module, which covers the basics of ServiceNow and how applications are structured; how you can customize the dashboard as required; and also how to create users. After you get used to the dashboard, you will move on to the next module, Applications and Tables, where you will learn about working with different tables and how you can create a scope other than the global scope for your application. The next module is Scripting and APIs, where you will learn Scripting in ServiceNow and use powerful APIs to develop applications. The final module, Administration Essentials, covers debugging, advanced database features, and scheduled script creation.

By the end of the book you will have mastered creating organized and customer-friendly applications

What you will learn

• Customize the ServiceNow dashboard to meet your business requirements
• Use Administration and Security Controls to add roles and ensure proper access
• Manage tables and columns using data dictionaries
• Learn how application scopes are defined within ServiceNow

Table of Contents

Chapter 1. Introduction to ServiceNow
Chapter 2. User Administration
Chapter 3. Data Management
Chapter 4. Application Scopes
Chapter 5. Modules, Forms, and Views
Chapter 6. Introduction to ServiceNow Scripting
Chapter 7. Client-Side Scripting
Chapter 8. Server-Side Scripting
Chapter 9. Jelly Scripting
Chapter 10. Events and Notifications
Chapter 11. Workflow Development
Chapter 12. Debugging in ServiceNow
Chapter 13. Advanced Database Features
Chapter 14. Job Scheduling and Data Export-Import