Service Science: The Foundations of Service Engineering and Management

Service Science: The Foundations of Service Engineering and Management Front Cover
1 Reviews
2014-09-02
336 pages

Book Description

Features coverage of the systems , including marketing, , delivery, quality control, management, and sustainment

Featuring an innovative and holistic approach, Service Science: The Foundations of Service Engineering and Management provides a new perspective of service research and practice. The book presents a practical approach to the service systems lifecycle framework, which aids in understanding and capturing market trends; analyzing the design and engineering of service products and delivery networks; executing service operations; and controlling and managing the service lifecycles for competitive advantage.

Utilizing a combined theoretical and practical approach to discuss service science, Service Science: The Foundations of Service Engineering and Management also features:

  • Case studies to illustrate how the presented theories and design principles are applied in practice to the definitions of fundamental service laws, including service interaction and socio-technical natures
  • Computational thinking and system such as¬†abstraction, digitalization, holistic perspectives, and analytics
  • Plentiful examples of service organizations such as automobile after-sale services, global project management networks, and express delivery services
  • An interdisciplinary emphasis that includes integrated approaches from the fields of mathematics, engineering, industrial engineering, business, operations research, and management science
  • A detailed of the key concepts and body of knowledge for readers to master the foundations of service management

Service Science: The Foundations of Service Engineering and Management is an ideal reference for practitioners in the contemporary service engineering and management field as well as researchers in applied mathematics, , business/management science, operations research, industrial engineering, and economics. The book is also appropriate as a text for upper-undergraduate and graduate-level courses in industrial engineering, operations research, and management science as well as MBA students studying service management.

Table of Contents

Chapter 1 Evolving and Holistic View of Service
Chapter 2 Definition of Service
Chapter 3 The Need for the Science of Service
Chapter 4 Service Science Fundamentals
Chapter 5 Organizational and IT Perspectives of Service Systems and Networks
Chapter 6 Computational Thinking of Service Systems and Networks
Chapter 7 Education as a Service and Educational Service Systems
Chapter 8 Online Education Service and MOOCs
Chapter 9 The Science of Service Systems and Networks

Book Details

  • Title: Service Science: The Foundations of Service Engineering and Management
  • Author:
  • Length: 336 pages
  • Edition: 1
  • Language: English
  • Publisher:
  • Publication Date: 2014-09-02
  • ISBN-10: 111810823X
  • ISBN-13: 9781118108239