Perfect Phrases for Customer Service, 2nd Edition

Perfect Phrases for Customer Service, 2nd Edition Front Cover
8 Reviews
2010-11-10
256 pages

Book Description

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

You've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.

Perfect for Customer , second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:

  • Defusing bad situations before they get worse
  • Handling complaints patiently and professionally
  • Satisfying customers and increasing
  • Building long-term relationships with important customers

Book Details

  • Title: Perfect Phrases for Customer Service, 2nd Edition
  • Author:
  • Length: 256 pages
  • Edition: 2
  • Language: English
  • Publisher:
  • Publication Date: 2010-11-10
  • ISBN-10: 0071745068
  • ISBN-13: 9780071745062