Organizational Behavior, Theory, and Design in Health Care, 2nd Edition

Due to the vast size and complexity of the U.S. health care system–the nation’s largest employer–health care managers face a myriad of unique challenges such as labor shortages, caring for the uninsured, cost control, and quality improvement.
Organizational Behavior, Theory, and Design, Second Edition was written to provide health services administration students, managers, and other professionals with an in-depth analysis of the theories and concepts of organizational behavior and organization theory while embracing the uniqueness and complexity of the healthcare industry.
Using an applied focus, this book provides a clear and concise overview of the essential topics in organizational behavior and organization theory from the healthcare manager’s perspective.

Table of Contents

PART I INTRODUCTION
Chapter 1 Overview and History of Organizational Behavior
Chapter 2 Diversity and Cultural Competency in Health Care
Chapter 3 Attitudes and Perceptions
Chapter 4 Workplace Communication

PART II UNDERSTANDING INDIVIDUAL BEHAVIORS
Chapter 5 Content Theories of Motivation
Chapter 6 Process Theories of Motivation
Chapter 7 Attribution Theory and Motivation

PART III LEADERSHIP
Chapter 8 Power, Politics, and Influence
Chapter 9 Trait and Behavioral Theories of Leadership
Chapter 10 Contingency Theories and Situational Models of Leadership
Chapter 11 Contemporary Leadership Theories

PART IV INTRAPERSONAL AND INTERPERSONAL ISSUES
Chapter 12 Stress in the Workplace and Stress Management
Chapter 13 Decision Making
Chapter 14 Conflict Management and Negotiation Skills

PART V GROUPS AND TEAMS
Chapter 15 Overview of Group Dynamics
Chapter 16 Groups
Chapter 17 Work Teams and Team Building

PART VI MANAGING ORGANIZATIONAL CHANGE
Chapter 18 Organization Development
Chapter 19 Managing Resistance to Change

PART VII ORGANIZATION THEORY AND DESIGN
Chapter 20 Overview and History of Organizational Theory
Chapter 21 Strategy and Structure
Chapter 22 Organization Structures: Contextual Dimension
Chapter 23 Organization Design Parameters: Internal Characteristics