Microsoft Dynamics 365 For Dummies

Accelerate your digital transformation and break down silos with Microsoft Dynamics 365

It’s no secret that running a business involves several complex parts like managing staff, financials, marketing, and operations—just to name a few. That’s where Microsoft Dynamics 365, the most profitable business management tool, comes in.

In Microsoft Dynamics 365 For Dummies, you’ll learn the aspects of the program and each of its applications from Customer Service to Financial Management. With expert author Renato Bellu’s clear instructions and helpful tips, you’ll be managing to your fullest advantage before you know it. Let’s get started!

• Digitally transform your business by connecting CRM and ERP
• Use data to make decisions across all business functions
• Integrate Dynamics 365 with Office 365 and LinkedIn
• Manage financials and operations

Are you running a dynamic business? This book shows you how!

Table of Contents

Part 1: Doing Great Things with Microsoft Dynamics 365
Chapter 1: Floating on a Secure Cloud
Chapter 2: Extending Your Reach with Office 365
Chapter 3: Powering Up Your Business Intelligence
Chapter 4: Extending Dynamics 365 with PowerApps
Chapter 5: Going with the Microsoft Flow to Enhance Dynamics 365

Part 2: Customer Engagement (formerly Dynamics CRM Online)
Chapter 6: Turning Relationships into Revenue with Sales
Chapter 7: Connecting with Customers Anytime, Anywhere with Customer Service
Chapter 8: Profiting from Project Service Automation
Chapter 9: Creating and Nurturing Leads with Marketing
Chapter 10: Going Mobile with Field Ser vice

Part 3: Business Central ERP (formerly Dynamics NAV)
Chapter 11: Accounting for Your Business with Business Central
Chapter 12: Setting Up Business Central for Optimal Results

Part 4: Finance and Operations ERP (formerly Dynamics AX)
Chapter 13: Going Beyond Crunching Numbers with Financial Management
Chapter 14: Becoming a Smooth Operator with Operations
Chapter 15: Looking Under the Hood (Understanding the D365O Technology)

Part 5: The Part of Tens
Chapter 16: The Ten Most Exciting Capabilities of Dynamics 365
Chapter 17: Ten Dynamic 365 Myths to Dispel