Managing Operations Across the Supply Chain, 2nd Edition

Managing Operations Across the Supply Chain, 2nd Edition provides a global, supply chain perspective of operations management and in supply chain management courses that do not require an operations management prerequisite. The Second Edition explains familiar operations management topics as viewed through a supply chain management perspective and reflects key shifts in operations management, including transitions that demand new tools, concepts and approaches to address the demands and challenges business face today and will in the future.

Table of Contents

Part 1 Supply Chain: A Perspective For Operations Management
Chapter 1 Introduction To Managing Operations Across The Supply Chain
Chapter 2 Operations And Supply Chain Strategy

Part 2 Foundations Of Operations Management
Chapter 3 Managing Processes And Capacity
Chapter 3 Supplement: Process Mapping And Analysis
Chapter 4 Product/Process Innovation
Chapter 5 Manufacturing And Service Process Structures
Chapter 6 Managing Quality
Chapter 6 Supplement: Quality Improvement Tools
Chapter 7 Managing Inventories
Chapter 8 Lean Systems

Part 3 Integrating Relationships Across The Supply Chain
Chapter 9 Customer Service Management
Chapter 10 Sourcing And Supply Management
Chapter 11 Logistics Management

Part 4 Planning For Integrated Operations Across The Supply Chain
Chapter 12 Demand Planning: Forecasting And Demand Management
Chapter 13 Sales And Operations Planning
Chapter 14 Materials And Resource Requirements Planning

Part 5 Managing Change In Supply Chain Operations
Chapter 15 Project Management
Chapter 15 Supplement: Advanced Methods For Project Scheduling
Chapter 16 Sustainable Operations Management—Preparing For The Future