Information Technology is supposed to enable business performance and innovation, improve service levels, manage change, and maintain quality and stability, all while steadily reducing operating costs. Yet when an enterprise begins a Lean transformation, too often the IT department is either left out or viewed as an obstacle. What is to be done? Winner of a 2011 Shingo Research and Professional Publication Prize, this book shares practical tips, examples, and case studies to help you establish a culture of continuous improvement to deliver IT operational excellence and business value to your organization.
Table of Contents
Section I: Foundation What Is Lean IT and Why Is it Important?
Chapter 1: Why Does Lean IT Matter?
Chapter 2: Foundations of Lean
Chapter 3: The Lean IT and Business Partnership
Section II: Integration Aligning Lean IT and the Business
Chapter 4: Lean IT and Business Process Improvement
Chapter 5: Lean IT Lessons Learned from Lean Manufacturing: Flow and Pull
Chapter 6: Lean Management Systems
Section IV: Leadership Roadmap
Chapter 10: Leading the Lean IT Transformation
Chapter 11: A Lean IT Roadmap
Section V: Lean IT Case Studies
Appendix A: A Brief History of Continuous Improvement
Appendix B: How Lean and Six Sigma Work Together
Appendix C:Information Wastes
Appendix D: IT Service Desk A3 Example