Designing Efficient BPM Applications: A Process-Based Guide for Beginners

Every business uses business processes. These are the everyday tasks you do to obtain and keep customers, maintain a competitive edge, and stay profitable. They are also the tasks that keep the lights on, the coffee machine filled, your phones connected, your payroll run, and your bills sent. Using an example that is familiar to all businesses, this book shows how to easily automate it and turn it into a process-based application.

This step-by-step approach, with hands-on examples, leads you through the creation of an online process that is easy to use. With an efficient and repeatable process, you’ll save time and money, so you can concentrate on what your business is really about.

• Provides a step-by-step approach to designing a business process from the ground up
• Features a hands-on, real-world framework to model and then run a BPM process using free, open source software
• Authors have more than 20 years’ combined experience creating BPM processes and applications

Table of Contents

Chapter 1. Recognizing Your Business Processes
Chapter 2. Preparing Your System
Chapter 3. Getting Started
Chapter 4. Managing Starts and Stops
Chapter 5. Assigning Tasks
Chapter 6. Using Data
Chapter 7. Creating Process Forms
Chapter 8. Managing Decisions
Chapter 9. Planning for Escalations and Exceptions
Chapter 10. Building the Application
Chapter 11. Managing Interruptions
Chapter 12. Connecting to Other Systems
Chapter 13. Finishing the Application
Chapter 14. Deploying the Application