Customer Service: Career Success Through Customer Loyalty, 6th Edition

Customer Service: Career Success Through Customer Loyalty, 6th Edition Front Cover
46 Reviews
2013-04-15
240 pages

Book Description

Customer : Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on , trustability, and customer service trends. is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success.

Book Details

  • Title: Customer Service: Career Success Through Customer Loyalty, 6th Edition
  • Author:
  • Length: 240 pages
  • Edition: 6
  • Language: English
  • Publisher:
  • Publication Date: 2013-04-15
  • ISBN-10: 0133056252
  • ISBN-13: 9780133056259
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