Say Anything to Anyone, Anywhere: 5 Keys To Successful Cross-Cultural Communication

The five steps to successful selling, negotiating, and managing multi-culturally

Say Anything to Anyone, Anywhere gives readers five simple key guidelines to create rapport and organize strategies for success across different cultures. This book teaches to be proactive, not reactive, in your cross-cultural communications and shows how to use simple rapport tools to create trust with the cultures you work with or travel to. Learn how to organize productive interactions in person, on the phone, and by email. Discover interpersonal communication skills and virtual strategies that build strong relationships.

• Offers quick, accessible examples and clear guidelines about how to create an understanding between cultures
• Gives tips and strategies on how to communicate without offending

• Author Gayle Cotton is a Emmy Award Winner and a distinguished, highly sought after speaker, corporate trainer, and executive coach.

This step-by-step guide to cross-cultural business will help you build strong relationships and manage successfully, no matter the cultural differences.

Table of Contents

Key One: Create Proactive Cross-Cultural Communication
Chapter 1: What Makes Cultures So Unique?
Chapter 2: Understanding the “Cultural Layer Cake”
Chapter 3: How Many Strikes Are Against You?
Chapter 4: Cultural Science
Chapter 5: The Chicken or the Egg of Culture
Chapter 6: Maximize Effective Communication

Key Two: Rapport Secrets to Bridge the Cultural Gap
Chapter 7: It’s a Matter of Respect
Chapter 8: Develop Rapport
Chapter 9: Adapt Your Style
Chapter 10: Words, Tonality, and Body Language
Chapter 11: Understanding Communication
Chapter 12: The Impact of Mother Tongue Languages

Key Three: Organize Productive Interactions
Chapter 13: Multicultural Time Expectations
Chapter 14: E-Mail Etiquette Is Culturally Sensitive
Chapter 15: Triple Cross-Translate
Chapter 16: It Takes Two to Collaborate
Chapter 17: Framing Your Cross-Cultural Communication

Key Four: Strategies for Relationships
Chapter 18: Context, Perception, and Reality
Chapter 19: Business and Social Behavioral Styles
Chapter 20: Understanding Cultural Beliefs, Values, and Rules
Chapter 21: The Cross-Cultural Potter’s Wheel

Key Five: Success Leaves Clues
Chapter 22: Body Language Gestures to Avoid
Chapter 23: Acronyms, Abbreviations, Analogies, Slang, and Sports Jargon
Chapter 24: Global Etiquette Tips
Chapter 25: Area-Specific Cultural Clues, Do’s, and Taboos
Chapter 26: Win-Win Cross-Cultural Communication
Chapter 27: The Humorous Faux Pas
Chapter 28: Is What You Say What You Mean?
Chapter 29: Paradoxes of the English Language