Operations and Supply Chain Management, 15th Edition

Resourceful companies today must successfully manage the entire supply flow, from the sources of the firm, through the value-added processes of the firm, and on to the customers of the firm. The fifteenth edition of Operations and Supply Chain Management provides well-balanced coverage of managing people and applying sophisticated technology to operations and supply chain management. Connect is the only integrated learning system that empowers students by continuously adapting to deliver precisely what they need, when they need it, and how they need it, so that your class time is more engaging and effective.

Table of Contents

SECTION ONE Strategy, Products, and Capacity
Chapter 1 Introduction
Chapter 2 Strategy
Chapter 3 Design of Products and Services
Chapter 4 Projects
Chapter 5 Strategic Capacity Management
Chapter 6 Learning Curves

SECTION TWO Manufacturing and Service Processes
Chapter 7 Manufacturing Processes
Chapter 8 Facility Layout
Chapter 9 Service Processes
Chapter 10 Waiting Line Analysis and Simulation
Chapter 11 Process Design and Analysis
Chapter 12 Six Sigma Quality
Chapter 13 Statistical Quality Control

SECTION THREE Supply Chain Processes
Chapter 14 Lean Supply Chains
Chapter 15 Logistics, Distribution, and Transportation
Chapter 16 Global Sourcing and Procurement

SECTION FOUR Supply and Demand Planning and Control
Chapter 17 Enterprise Resource Planning Systems
Chapter 18 Forecasting
Chapter 19 Sales and Operations Planning
Chapter 20 Inventory Management
Chapter 21 Material Requirements Planning
Chapter 22 Workcenter Scheduling
Chapter 23 Theory of Constraints

SECTION FIVE Special Topics
Chapter 24 Health Care
Chapter 25 Operations Consulting

Appendix A Linear Programming Using the Excel Solver
Appendix B Operations Technology
Appendix C Financial Analysis
Appendix D Answers to Selected Objective Questions
Appendix E Present Value Table
Appendix F Negative Exponential Distribution: Values of e–X
Appendix G Areas of the Cumulative Standard Normal Distribution
Appendix H Uniformly Distributed Random Digits
Appendix I Interest Tables