Managing Chaos: Digital Governance by Design

Few organizations realize a return on their digital investment. They re distracted by political infighting and technology-first solutions. To reach the next level, organizations must realign their assets people, content, and technology by practicing the discipline of digital governance. Managing Chaos inspires new and necessary conversations about digital governance and its transformative power to support creativity, real collaboration, digital quality, and online growth.

Table of Contents

PART I: Making a Digital Governance Framework
CHAPTER 1: The Basics of Digital Governance
CHAPTER 2: Your Digital Team: WhereThey Are and What They Do
CHAPTER 3: Digital Strategy: Aligning Expertise and Authority
CHAPTER 4: Staying on Track with Digital Policy
CHAPTER 5: Stopping the Infighting About Digital Standards
CHAPTER 6: Five Digital Governance Design Factors
CHAPTER 7: Getting It Done
CHAPTER 8: The Decision To Govern Well

PART II: Case Studies
CHAPTER 9: Multinational Business-to-Business Case Study
CHAPTER 10: Government Case Study
CHAPTER 11: Higher Education Case Study