IT Strategy: Issues and Practices, Global Edition, 3rd Edition

Using IT to deliver business value.
IT Strategy: Issues and Practices provides a critical issues perspective that shows readers how to use and manage IT to deliver business value.

This edition has been overhauled in order to reflect the most important issues facing IT managers today.

Table of Contents

Section I Delivering Value with IT
Chapter 1 the IT Value Proposition
Chapter 2 Delivering Business Value through IT Strategy
Chapter 3 Making IT Count
Chapter 4 Effective Business–IT Relationships
Chapter 5 Business–IT Communication
Chapter 6 Effective IT Leadership

Section II IT Governance
Chapter 7 Effective IT Shared Services
Chapter 8 Successful IT Sourcing: Maturity Model, Sourcing Options, and Decision Criteria
Chapter 9 Budgeting: Planning’s Evil Twin
Chapter 10 Risk Management in IT
Chapter 11 Information Management: Stages and Issues

Section III IT-Enabled Innovation
Chapter 12 Technology-Driven Innovation
Chapter 13 When Big Data and Social Computing Meet
Chapter 14 Effective Customer Experience
Chapter 15 Business Intelligence: An Overview
Chapter 16 Technology-Enabled Collaboration

Section IV IT Portfolio Development and Management
Chapter 17 Managing the Application Portfolio
Chapter 18 IT Demand Management: Supply Management is Not Enough
Chapter 19 Technology Roadmap: Benefits, Elements, and Practical Steps
Chapter 20 Emerging Development Practices
Chapter 21 Information Delivery: Past, Present, and Future